 |
blackart offer onsite or online support to non
contracted customers based on our published hourly rate plus parts.
Call 020 8550 8021
|
| blackart systems provides bespoke support and
services contracts. each contract is tailored to the specific
requirements of the customer and is therefore quoted and priced on an
individual basis. we would be delighted to respond to any
proposal.
components for any contract could include any of the following services; |
|
| agreed schedule of onsite visits online monitoring of applications online monitoring of systems, components online monitoring of business critical devices support for company home workers hot swap for critical hardware online support out of hours site visits inclusive system management inclusive product development inclusive of parts |
|
blackart approach every proposal with a "can do" attitude looking for the balance of what both parties require to be successful which we will review on an agreed basis.
standard support rates are;
| type | hour rate ex-vat |
location |
| non contract customer on site support | £64 | local (based on postcode) |
| contracted customer (non contracted items) | £56 | local (based on postcode) |
| contract customer | £0 | inclusive |
| on line support (non contracted items) | £57 | |
| on line support (contracted) | £0 | inclusive (subject to terms) |
| non contract customer | £85 | city on site (based on postcode) |
| contract customer (non contracted items) | £70 | city on site (based on postcode) |
| contract customer | £0 | inclusive |
| on line support (non contracted items) | £57 | |
| on line support (contracted) | £0 | inclusive (subject to terms) |